Thank you for choosing our website to shop. We hope you are satisfied with your kitchenware purchase. If you are not satisfied with your purchase, here are our refund terms to ensure that you enjoy your rights and shopping experience:
Return Eligibility
Unopened products: You can return the product within 30 days after receiving the product. The original packaging must be intact.
Opened products: You can return the product within 30 days after receiving the product. The product must be unused or damaged, and all accessories, instructions and original packaging are intact.
Circumstances where returns are not accepted
Products that have exceeded the 30-day return period.
Products that have been damaged due to abnormal use or human factors.
Return Process
Submit a return request: Log in to your account or contact customer service at josephtracy@johtracy.shop to obtain a return authorization (RMA).
Packaged products: Make sure the product is securely packaged. It is recommended to use the original packaging.
Returning products: Send the product back to the designated address: 107 DAMSENBERRY WAY, CHINA GROVE, NC 28023.
Refund Processing: After we receive and inspect the returned goods, we will process the refund to the original payment method within 5-7 business days.
Refund Method
The refund will be returned to your payment account through the original route. The specific arrival time depends on the bank or payment platform.
Contact Customer Service
If you have any questions, please contact our customer service team:
📧 Email: josephtracy@johtracy.shop
📞 Phone: +1 (743) 910-5252
We reserve the right to adjust this policy according to actual conditions. Thank you for your understanding and support!